the fyi files

The tracking link will be provided by email once the order has shipped.

Sincerely Yours orders over $30 ship free with standard shipping!

We ship to all 50 states within the U.S. — international shipping coming soon. 💌

After placing your order, you will receive a confirmation email from our team. Fulfillment typically takes 24-48 hours, followed by an additional 1-3 business days for delivery.

You can return unused unopened items within 30 days of delivery. 

Visit our Returns Portal and enter your order number and email. Select the item(s) you’d like to return and download a prepaid shipping label.

Refunds (minus a $3 return processing fee) will be issued to your original payment method 5-7 business days after we receive and inspect your returned item.

We’re so sorry your order didn’t arrive in perfect shape. Please send us a photo of the damage along with your order number. Once we have that, we can get a replacement out to you or arrange a refund.

Unfortunately, we cannot process returns for items purchased at Sephora. Please return the product directly to your Sephora store or through Sephora.com according to their return policy.

With Subscribe & Save, you save 10% on every order. If you love our products, it's a great way to save every time.

You can cancel anytime, no questions asked. You are also able to change your frequency if you find you need to.

Sincerely Yours digital gift cards are available for purchase directly on our website sincerely-yours.com.

Gift cards are non-refundable.

Sign up for our email list and receive 10% off your first purchase. Your unique code will be emailed to you after signup. We also recommend sending a Glow Gram, a perfect way to share Sincerely Yours with your friends.

Enter your promo code in the discount code field during checkout, just before payment. Once applied, the discount will be reflected in your order total. If you're checking out on a mobile device, tap “Show order summary” to reveal the discount code field. 

If you’re having trouble applying your discount code, send us a message with the code info. We’re here for you!

No—Glow Grams are already a special gesture and are not eligible for additional discounts.

Sorry—promotions and discount codes can’t be stacked.

Yes, you can find the details in the fine print on your promotional email or on our Terms & Conditions page.

Glow Grams are sample sizes of the full-size version, meant for you to send to your friends, so they can also discover our amazing brand/products.

A Glow Gram is a fun way to send a free sample to a friend—with a personalized note from you. Think of it as a mix between a gift and a referral.

Step 1: You fill out a short form with your info and your friend’s

Step 2: Add a quick note (we provide a pre-written one too)

Step 3: We pack and ship the Glow Gram straight to them!

Yes—customers and fans can each send up to 5 Glow Grams. Just fill out the form and follow the steps.

Each Glow Gram includes:

- 1x sample product

- 1x cute postcard with your personalized message

- A special packing slip with the note inside

Yes! We offer a default message, but you can personalize it (up to 250 characters).

Nope—it’s 100% free to them. You’re sharing a product you love, and we’re covering the rest.

Your friend gets an email or text from us with a link to claim their Glow Gram and enter their shipping info.

Yes, both sender and recipient will be subscribed to our emails/texts—but you can unsubscribe at any time.

Not right now, but stay tuned—future versions may include send history and more.

Yes! Check out our Store Locator to find a location near you.

We're currently available in select Sephora stores across the U.S., and Sephora.com.

Not at this time. Items purchased on our website must be returned to us directly.

Unfortunately, we cannot process returns for items purchased at Sephora. Please return the product directly to your Sephora store or through Sephora.com according to their return policy.

Sincerely Yours makes gentle, dermatologist-developed, clinically tested essentials to help the next generation feel confident in their skin. Co-founded by father-daughter creator duo Jordan and Salish Matter, alongside two leading dermatologists, a cosmetic chemist, and beauty industry veteran Julia Straus, Sincerely Yours was created to meet young people where they are, with clean products that feel good, work effectively, and deliver the confidence-boosting care they deserve.

Sincerely Yours is skincare created with teens, for teens. We’re guided by science, shaped by community, and built on genuine care.

Sincerely Yours is proudly plastic negative. We’re committed to lowering our environmental footprint in ways that actually make a difference. Through our partnership with rePurpose Global, every product you buy funds the removal of twice its plastic footprint from the environment.

Our packaging is designed with minimal waste in mind, and each product includes recycled materials to keep things thoughtful and sustainable.

The best way to never miss a thing is by signing up for our email list for updates on launches, special offers, and skincare tips. And don’t forget to follow us on TikTok (@sincerelyyours) and Instagram (@sincerelyyours).

We currently offer four daily essentials: Kindly Clean (hydrating cleanser), Hit Refresh (soothing serum mist), So Soft (daily moisturizer), and Sunny Side Up (mineral SPF). Stay tuned for exciting new launches soon!

Every formula is barrier-friendly, non-stripping, and non-irritating, plus clinically tested, vegan, and Leaping Bunny certified cruelty free.

Not sure where to start? Our team is happy to help! Reach out to customer support for personalized recommendations tailored to your skin’s needs.

Yes! All of our products are specifically designed with young skin in mind and we worked closely with a group of dermatologists and cosmetic chemists to ensure they are appropriate for developing skin. Whether you’re just starting out with skincare or already have a routine, Sincerely Yours is appropriate for teens and tweens.

Every formula is barrier-friendly, non-stripping, and non-irritating, plus clinically tested, vegan, and Leaping Bunny certified cruelty free.

We also meet European Union cosmetic regulations, which restrict over 1,700 ingredients to protect health, safety, and the environment. It’s one of the strictest standards worldwide,  and we follow it because your skin deserves the very best!

What you'll never find in our products:

• Retinols
• Dyes
• Sulfates (SLS/SLES)
• Parabens
• Formaldehyde
• EDTA
• Phthalates
• PEGs/PPGs
• BHA/BHT
• Synthetic fragrance
• Mineral oil or petrolatum
• Microplastics

All the harsh stuff is left out so your skin can relax and stay soft and supported.